⚠️ DRAFT FOR LEGAL REVIEW — UK GDPR & PECR COMPLIANCE POLICY STATEMENT
Privacy Policy & Cookie Notice
Last updated: October 2026. This policy is written specifically for PresencePilot's local visibility services for CQC-registered UK care providers.
1. Who We Are
PresencePilot operates as a local search visibility and review service for CQC-registered UK care providers (domiciliary care agencies, residential care homes, and nursing homes).
Registered Company: [Registered Company Name Placeholder]
Company Number: [XXXXXXXX]
Registered Address: [Registered UK Address Placeholder]
Direct Contact: inquiry@presencepilot.co.uk
2. Information We Collect
We process personal data strictly in accordance with UK GDPR and PECR principles:
- Free Care Audit & Enquiry Data: Provider name, registered manager/contact name, work email address, telephone number, website URL, and postcode/town served.
- Responsible Review Requests: Name and email/phone of client families who have explicitly consented to receive neutral review invitations. We do NOT collect health details, care records, or sensitive clinical information.
- B2B Email Outreach (PECR Compliance): We conduct email outreach exclusively to corporate subscribers (Limited Companies and LLPs) identified by business role, with clear sender identification and a 1-click opt-out line. We do not email sole traders or individuals without prior consent.
3. How We Use Data
- To formulate and deliver free local care visibility audits.
- To manage authorized Google Business Profile updates and directory synchronization on carehome.co.uk & homecare.co.uk.
- To facilitate neutral, consent-based review invitations open to all client families equally.
- To respond to direct enquiries from registered managers and directors.
4. Cookies & Web Analytics
We use essential technical cookies to ensure our website functions correctly. Any analytics cookies are used solely to measure website visitor performance without identifying individual care seekers or families.
5. Your Rights Under UK GDPR
You have the right to request access to, correction of, or erasure of your personal data at any time. You may also object to processing or opt out of communications by emailing inquiry@presencepilot.co.uk.